Ruger Quality Control?? (updated)

5514 Views 6 Replies 5 Participants Last post by Rogmatt, Mar 2, 2006

Rogmatt

Discussion Starter · Feb 12, 2006

Anyone had a problem with Ruger repair quality control.
I sent my Blackhawk to them back in December to get the front site fixed as it was installed crooked at the factory, way off center, so bad that even adjusting the site either way all the way over, I could never get a straight shot on target.
I got the gun back last week, and the new site had been put on worse than the old. Way off to the right. There must be no one there checking quality of repair. At 50.00 per shipping back to the plant, this is getting old, but off it will go again next week. Great looking gun, poor service.

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huntswithdogs

· #2 · Feb 13, 2006

Re: Ruger Quality Control??

I've not had to return anything to them but have heard nothing but good from those who have. I would suggest contacting them(customer service) and ask for a supervisor.Explain your concern with the lack of quality repairs and ask for them to send a pickup slip to your shipping location. I've done this with other customer service folks and they've always been happy to do it.

HWD

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Rogmatt

Discussion Starter · #3 · Feb 14, 2006

Re: Ruger Quality Control??

I faxed a letter to the service director and to Bill Ruger, Jr.

I recieved a call yesterday from a guy named Mike at service. He is sending me a prepaid shipping label to send the gun back. and will ensure that the work is overseen buy a "supervisor" and inspected before it gets sent back to me.

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txvashooter

· #4 · Feb 14, 2006

Re: Ruger Quality Control??

Fantastic story, Rog. I've got a .22 with issue like that, and I'll be calling soon. I've learned to compensate with it, shoot a little left to hit on target.

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1gsplover

· #5 · Feb 26, 2006

Re: Ruger Quality Control??

:shock: Well, I certainly hope those folks who love to trot out the "never had a problem with Ruger and bet the complainers don't even own a Ruger blah blah blah..." manage to read and :twisted: remember this thread!
///olde :? 8) :? pharte///

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uglydog

· #6 · Feb 27, 2006

Re: Ruger Quality Control??

I have had similar great service on my Super Redhawk. I somehow bent the crane and had to send it to Ruger. It cost me only the initial $50 to airfreight it out to them, they paid return postage and no charge for the repair even though I was not the original buyer and the problem may have been my fault. Their shotgun work though, that is something I don't know from personal experience but know well several who are not happy to say the least.

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Rogmatt

Discussion Starter · #7 · Mar 2, 2006

Re: Ruger Quality Control??

I recieved the shipping label last week and so I shipped the gun back to Ruger a week ago today. Today, the Fed-Ex man brought the gun back to me. 1 week!! :shock: The sight is now perfect. I am impressed and grateful for the service, but that should be the modus operendi instead of the exception.

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